At Citibet, your privacy is not an afterthought. This policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over it. We've written it in plain language so you actually understand it.
These cards cover the most important points. The full details are in the policy sections below — we encourage you to read those too.
All personal and financial data on Citibet is protected using industry-standard SSL encryption. Whether you're making a deposit, updating your profile, or contacting support, your information travels securely at every step.
Citibet does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used to operate your account, process payments, and improve the platform — nothing else.
You have the right to access, correct, or request deletion of your personal data at any time. Simply contact our support team and we'll handle your request promptly in accordance with applicable data protection requirements.
Citibet only collects the data we actually need to operate your account and comply with legal requirements. We don't ask for information that isn't necessary, and we don't hold onto data longer than we need to.
We use cookies and analytics tools only to improve platform performance and your experience. We don't use tracking technologies to build advertising profiles or share your browsing behaviour with ad networks.
If there is ever a data breach or security incident that affects your personal information, Citibet will notify you promptly and clearly. We won't hide problems — we'll tell you what happened and what we're doing about it.
This Privacy Policy applies to all users of the Citibet platform. By registering an account or continuing to use Citibet, you confirm that you have read and understood how we handle your personal data.
Citibet ("we", "us", "the Platform") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how Citibet collects, uses, stores, and protects your personal data when you register, deposit, play games, or interact with any part of the Citibet platform.
We understand that privacy matters deeply to our players in Bangladesh and beyond. That's why we've built our data practices around the principle of collecting only what we need, using it only for legitimate purposes, and keeping it secure at all times. This policy is written in plain English so you know exactly where you stand.
If you have any questions about this Privacy Policy or how Citibet handles your data, please contact our support team at any time. Details are at the bottom of this page.
Citibet collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and occasionally from third-party verification providers. Here is a breakdown of the categories of data we collect:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration form, KYC verification |
| Contact Data | Email address, phone number | Registration form, account settings |
| Financial Data | Payment method details, transaction history | Deposit and withdrawal processes |
| Technical Data | IP address, device type, browser, operating system | Automatically via cookies and server logs |
| Usage Data | Pages visited, games played, session duration | Automatically via analytics tools |
| Communications Data | Support chat logs, email correspondence | When you contact our support team |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.
Citibet uses your personal data for specific, legitimate purposes only. We do not use your data in ways that are incompatible with the reasons it was originally collected. The main purposes for which we use your data are:
Citibet will only send you promotional emails or messages if you have explicitly opted in to receive them. You can withdraw your consent and unsubscribe at any time through your account settings or by contacting support.
Citibet processes your personal data on one or more of the following legal grounds, depending on the specific purpose:
Where we rely on consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
Citibet does not sell your personal data to third parties. We may share your data with carefully selected third parties only where necessary and only for the purposes described in this policy. The categories of third parties we may share data with include:
Some of our third-party service providers may be located outside your country. Where data is transferred internationally, Citibet ensures that appropriate safeguards are in place to protect your information in accordance with applicable data protection standards.
Citibet uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. Here's how we use them:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Citibet platform. We do not use cookies to serve third-party advertising or to track your activity across other websites.
Citibet retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The specific retention periods we apply are:
When your data is no longer required, Citibet will securely delete or anonymise it. If you request deletion of your account, we will action this promptly, subject to any legal obligations that require us to retain certain records.
Closing your Citibet account does not result in the immediate deletion of all your data. Some records must be retained for legal and regulatory compliance purposes. We will always tell you what data we are required to keep and for how long.
Citibet takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure. These measures include:
While Citibet takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your Citibet account and to enable two-factor authentication for an additional layer of protection.
If you suspect that your Citibet account has been compromised or that your personal data has been accessed without your authorisation, please contact our support team immediately. We will investigate and take appropriate action as quickly as possible.
As a Citibet player, you have a number of rights in relation to your personal data. We are committed to honouring these rights and making it straightforward for you to exercise them. Your rights include:
To exercise any of these rights, please contact our support team via email or live chat. We will respond to your request within a reasonable timeframe and at no charge. We may need to verify your identity before processing certain requests.
The Citibet platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will close the account immediately and delete the associated data as quickly as possible.
If you believe that a minor has registered on Citibet, please contact our support team immediately so we can investigate and take appropriate action.
Citibet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes, we will notify registered players via email or an in-platform notification.
We encourage you to review this Privacy Policy periodically to stay informed about how Citibet protects your data. Your continued use of the platform after any changes have been published constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Citibet handles your personal data, please get in touch with our support team. We take all privacy-related enquiries seriously and will respond as quickly as possible.
Email: [email protected]
Live Chat: Available 24/7 via the chat icon on any page of the Citibet platform.
For data-related requests, please include "Privacy Request" in the subject line of your email.
You also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction if you believe that Citibet has not handled your personal data in accordance with applicable law. We would, however, appreciate the opportunity to address your concerns directly before you escalate to a regulatory body.