Citibet Terms and Conditions

01 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player") and Citibet ("the Platform", "we", "us"). By registering an account, making a deposit, or placing a bet on Citibet, you confirm that you have read, understood, and agreed to these Terms in their entirety.

These Terms apply to all products and services offered on the Citibet platform, including casino games, sports betting, live dealer tables, arcade titles, and any promotional offers. If you are unsure about any part of these Terms, please contact our support team before proceeding.

Citibet reserves the right to update or modify these Terms at any time. Continued use of the platform following any changes constitutes acceptance of the revised Terms. We will notify registered players of material changes via email or an on-platform notification.

02 Eligibility

To register and use Citibet, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be legally permitted to participate in online gambling under the laws applicable in your jurisdiction.
• You must not be a resident of any jurisdiction where online gambling is explicitly prohibited.
• You must not be a current employee, contractor, or close family member of a Citibet employee.
• You must not have been previously excluded or banned from the Citibet platform.

Citibet reserves the right to request proof of age and identity at any point. If a player is found to be ineligible, their account will be suspended, any pending withdrawals will be placed on hold, and the matter will be reviewed in accordance with our verification procedures.

03 Account Registration

Each player may hold only one account on Citibet. Creating multiple accounts — whether under the same name, email address, payment method, device, or IP address — is strictly prohibited. If duplicate accounts are detected, Citibet reserves the right to close all associated accounts and forfeit any balances held within them.

When registering, you are required to provide accurate and complete information. This includes your full legal name, date of birth, email address, and any other details requested during the registration process. Providing false information is a breach of these Terms and may result in immediate account closure.

• You are responsible for keeping your login credentials secure and confidential.
• You must not share your account with any other person.
• You must notify Citibet immediately if you suspect unauthorised access to your account.
• Citibet will not be liable for losses resulting from unauthorised account access where the player has failed to keep their credentials secure.

Citibet reserves the right to close or suspend any account at its discretion, including where there is reasonable suspicion of fraudulent activity, breach of these Terms, or where required by applicable law or regulation.

04 Deposits & Payments

Citibet supports a range of payment methods suited to players in Bangladesh. All deposits must be made using a payment method that belongs to you. Citibet does not accept deposits from third-party payment sources.

• Minimum and maximum deposit limits apply and are displayed at the time of deposit.
• Deposits are generally credited to your Citibet account instantly or within a few minutes, depending on the payment method used.
• Citibet does not charge fees on deposits, though your payment provider may apply their own charges.
• All deposits are subject to standard anti-money laundering checks.

If a deposit does not appear in your account within the expected timeframe, please contact our support team via live chat with your transaction reference. Do not attempt to make a duplicate deposit before confirming the status of the original transaction.

05 Withdrawals

Citibet is committed to processing withdrawals promptly. Most withdrawal requests are processed within minutes, though some may take longer depending on the payment method and any verification requirements that apply to your account.

• Withdrawals must be made to the same payment method used for your most recent deposit, where possible.
• Minimum and maximum withdrawal limits apply and are displayed at the time of the request.
• Citibet may request identity verification documents before processing a withdrawal. This is a standard procedure and is not a reflection of any wrongdoing on your part.
• Withdrawals of bonus winnings are subject to the wagering requirements associated with the relevant bonus.
• Citibet reserves the right to delay or decline a withdrawal where there is reasonable suspicion of fraudulent activity or a breach of these Terms.

If your withdrawal is delayed beyond the expected processing time, please contact our support team. We will investigate and provide an update as quickly as possible.

06 Bonuses & Promotions

Citibet offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to the specific terms published alongside each offer, as well as the general bonus conditions set out here.

• Bonus funds must be wagered the specified number of times before they can be withdrawn.
• Not all games contribute equally to wagering requirements. The contribution percentage for each game type is listed on the relevant promotion page.
• Bonuses are intended for personal recreational use only. Any attempt to exploit bonuses through systematic play, multiple accounts, or coordinated wagering is prohibited.
• Citibet reserves the right to withdraw a bonus offer at any time without prior notice.
• If a withdrawal is requested before wagering requirements are met, the bonus and any associated winnings will be forfeited.
• Players may only hold one active bonus at a time unless otherwise stated.

07 Gameplay Rules

All games available on Citibet are provided by licensed third-party game providers. Each game operates according to its own published rules, which are accessible within the game interface. Citibet does not modify game outcomes and has no influence over the results of any game.

• All game outcomes are determined by certified random number generators (RNG) or, in the case of live dealer games, by real-time physical processes.
• In the event of a technical fault during a game round, the round may be voided and any stake returned to the player's account.
• Citibet is not responsible for losses resulting from a player's misunderstanding of game rules.
• Bets placed and confirmed cannot be cancelled or reversed.
• In the event of a discrepancy between the game display and the server records, the server records will be considered the authoritative source.

For sports betting, all bets are settled in accordance with the official result of the relevant event. Citibet reserves the right to void bets where there is evidence of match manipulation, data errors, or other exceptional circumstances.

08 Prohibited Conduct

The following activities are strictly prohibited on the Citibet platform. Engaging in any of these behaviours may result in immediate account suspension, forfeiture of balances, and reporting to relevant authorities where applicable.

• Creating or operating more than one Citibet account.
• Providing false, misleading, or incomplete information during registration or verification.
• Using automated software, bots, or scripts to interact with the platform.
• Exploiting software bugs, errors, or vulnerabilities for financial gain.
• Engaging in any form of collusion with other players.
• Attempting to launder money or use the platform for any illegal financial activity.
• Abusing bonus offers through systematic or coordinated play designed to circumvent wagering requirements.
• Harassing, threatening, or abusing Citibet staff or other players.

09 Responsible Gaming

Citibet is committed to promoting responsible gambling. We provide a range of tools to help players manage their activity and maintain control over their gambling behaviour. These tools are available to all registered players at no cost and can be activated at any time through your account settings.

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit.
• Session time reminders — receive notifications after a set period of play.
• Cooling-off periods — take a short break from the platform for 24 hours, 7 days, or 30 days.
• Self-exclusion — exclude yourself from the platform for a minimum of 6 months.

If you are concerned about your gambling habits or those of someone you know, we encourage you to make use of these tools and to reach out to our support team. For more information, please visit our dedicated Responsible Gaming page.

10 Privacy & Data

Citibet collects and processes personal data in accordance with our Privacy Policy. By registering on the platform, you consent to the collection and use of your data as described in that policy. We do not sell or share your personal data with third parties for marketing purposes.

• Your data is stored securely using industry-standard encryption.
• We may share data with payment processors, identity verification providers, and regulatory bodies where required.
• You have the right to request access to, correction of, or deletion of your personal data, subject to applicable legal requirements.

For full details on how Citibet handles your data, please read our Privacy Policy.

11 Limitation of Liability

To the fullest extent permitted by applicable law, Citibet shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from your use of the platform. This includes, but is not limited to, losses resulting from:

• Technical faults, server downtime, or interruptions to the platform.
• Delays in deposit or withdrawal processing caused by third-party payment providers.
• Losses incurred as a result of gambling activity on the platform.
• Unauthorised access to your account resulting from your failure to keep credentials secure.
• Reliance on information published on the platform that is subsequently found to be inaccurate.

Citibet makes every reasonable effort to ensure the platform is available and functioning correctly at all times. However, we cannot guarantee uninterrupted access and accept no liability for losses arising from temporary unavailability of the platform.

12 Changes to Terms

Citibet reserves the right to amend these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. For significant changes, we will notify registered players via email or an in-platform notification.

Your continued use of the Citibet platform after any changes have been published constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you should stop using the platform and contact support to close your account.

13 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point before registering or placing a bet, please get in touch with our support team. We're available 24 hours a day, 7 days a week.

Our support team is trained to handle queries about account management, payments, bonuses, game rules, and responsible gaming. Whatever your question, we'll do our best to give you a clear and helpful answer.