Gambling is meant to be fun. At Citibet, we want every player in Bangladesh to enjoy the platform safely and within their means. This page covers everything you need to know about playing responsibly — the tools available to you, how to spot warning signs, and where to get help if you need it.
Citibet takes responsible gaming seriously. These are the core principles that guide how we build and operate the platform for players across Bangladesh.
Citibet is built for fun. Gambling should always be treated as a form of entertainment, not a way to make money or solve financial problems. When it stops being enjoyable, it's time to take a break — and we make that easy to do.
Never gamble with money you can't afford to lose. Before you play on Citibet, set a budget that fits comfortably within your finances. Our deposit limit tools make it straightforward to stick to that budget every single session.
It's easy to lose track of time when you're playing. Citibet's session time reminders help you stay aware of how long you've been playing so you can make conscious decisions about when to stop — rather than realising hours have passed.
Responsible gaming starts with you. Citibet gives you the tools to set your own limits, take breaks, and exclude yourself from the platform if needed. These controls are always available in your account settings, free of charge.
Problem gambling can develop gradually. Citibet monitors for signs of harmful behaviour and may reach out if we notice patterns of concern. Catching issues early makes recovery much more manageable — we'd rather have that conversation than ignore it.
Problem gambling doesn't only affect the player. If you're worried about a family member or friend who uses Citibet, our support team can guide you on what steps to take. You don't have to deal with it alone — we're here to help.
Every registered player on Citibet has access to these tools at no cost. You can activate or adjust them at any time through your account settings or by contacting our support team.
Set a daily, weekly, or monthly cap on how much you can deposit into your Citibet account. Once the limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period.
Choose how long each gaming session can last. When your time is up, Citibet will notify you and give you the option to stop or extend. This simple tool helps you stay aware of how much time you're spending on the platform each day.
Need a short break? A cool-off period lets you pause your Citibet account for a set number of days — from 1 day up to 6 weeks. During this time you cannot log in, deposit, or place bets. Your account and balance are safely preserved.
If you feel you need a longer break, self-exclusion lets you close access to your Citibet account for a minimum of 6 months. This is a serious step and cannot be reversed during the exclusion period. Contact our support team to activate this immediately.
Log in to your Citibet account and navigate to Account Settings > Responsible Gaming. All tools are listed there and can be activated in a few taps. If you need help, our 24/7 live chat support team can set up any limit or restriction on your behalf immediately.
Self-exclusion requests are processed immediately and cannot be reversed before the exclusion period ends. Please think carefully before activating this option. If you are in crisis, contact our support team right away — we are here to help.
Setting responsible gaming limits on Citibet takes less than two minutes. Here's exactly how to do it. If you run into any trouble, our support team is available around the clock to walk you through it.
Go to My AccountVisit Citibet and log in using your registered email address and password. If you've forgotten your password, use the reset option on the login page.
Click on your profile icon in the top right corner of the screen and select "Account Settings" from the dropdown menu.
Inside Account Settings, find the "Responsible Gaming" tab. This is where all your safety tools are located — deposit limits, session limits, cool-off, and self-exclusion.
Select the tool you want to use, enter your preferred limit or duration, and confirm. Restrictions take effect immediately. Increases to limits require a 24-hour review period for your protection.
If you can't access your account or need a limit applied urgently, contact our 24/7 live chat support team. They can apply any restriction to your account on your behalf right away.
Answer honestly. This quick check is for your benefit only — your responses are not recorded or shared with anyone.
Tick any statements that apply to you over the past 30 days. The more you tick, the more important it is to take action.
Problem gambling can creep up gradually. Many players don't realise there's an issue until it has already caused significant harm. Knowing the warning signs early gives you the best chance of addressing things before they escalate.
If you recognise any of these signs in yourself or someone you know, please reach out to Citibet's support team or use the responsible gaming tools available in your account. There is no shame in asking for help — it's the smart move.
Citibet is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. Responsible gaming is not just a legal requirement for us — it's a core part of how we operate. We believe that every player deserves to enjoy the platform without it causing harm to their finances, relationships, or mental wellbeing.
Our responsible gaming programme is built around four pillars: prevention, awareness, intervention, and support. Prevention means giving players the tools to set limits before problems arise. Awareness means making sure every player understands the risks of gambling and knows how to recognise warning signs. Intervention means that Citibet actively monitors for harmful patterns and reaches out when we see them. Support means connecting players who need help with the right resources quickly and without judgement.
Citibet strictly enforces an 18+ age policy. We use identity verification processes to confirm the age of all registered players. If we discover that a player is under 18, their account will be closed immediately and any funds returned. We also encourage parents and guardians to use parental control software to prevent minors from accessing online gambling platforms.
We train our customer support team to recognise signs of problem gambling and to respond with empathy and practical guidance. If a member of our team contacts you about your gambling behaviour, please take it seriously — it comes from a place of genuine concern, not judgement. Our goal is always to help you stay in control and continue enjoying Citibet safely.
Responsible gaming is a shared responsibility. Citibet will always do our part — but the most important person in keeping your gambling healthy is you. Use the tools available, be honest with yourself, and don't hesitate to reach out if you need support. We're here for you every step of the way.
If you need to speak to someone about your gambling right now, contact Citibet's support team via live chat — available 24 hours a day, 7 days a week. You can also email us at [email protected] with the subject line "Responsible Gaming Request" and we will respond as a priority.